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Important Information about Your Privacy

Collection of information

Crime Stoppers New Zealand is an independent Charity that helps New Zealanders prevent crime by providing an anonymous and simple way to pass on information.

We know your privacy is important to you. We have processes in place to ensure that when you contact us or use our services in any way, we meet our obligations to you in accordance to the Privacy Act 2020. Staff all sign confidentiality agreements when they join us, and there are systems in place to prevent them sharing data inappropriately.

When you call us or use our services online, it is important that you understand how we manage your information. We explain below how we do that.

How we collect and use your information

We know our guarantee to never ask for your name or reveal details of your call, unless you knowingly consent, is vitally important to you. You will never be required to provide your name as part of any report that you may supply. Your individual identity details will never be revealed to anyone, except with your consent. Your call or secure online web form will also not be traced. It follows that you will not have to make a statement to Police or appear in Court. What you chose to report will be reported to the authorities. However, you can choose to provide your contact details in order to give further information if you wish to.

We may collect personal information directly from you when you contact us by any method; including telephone, online, or text. It is discouraged for anyone to include your name, gender, ethnicity, date of birth, or contact details in any report made to Crime Stoppers. It follows that personal information will only be shared with the authorities upon your consent. Such information will not be retained or stored by Crime Stoppers.

When you contact us to make a donation, we will retain only your details for receipting purposes.

Where you subscribe to Trust, we will only use this information to contact you with newsletters and information about campaigns. You can unsubscribe at any time.

We will not pass on or sell your personal information to any other person, organisation or company.


We do not record telephone calls to the Crime Stoppers 0800 number.

Information that does not identify you

After your call, we create a report that brings together all the information you told us. Our call takers will check the report contains no information that might identify you.

With form submissions through our website, all identifying details, such as email and IP address is removed but we are unable to check the body of submitted reports and suggest all submitters pay special attention to ensuring nothing in the body of the report will identify them.

Who we may share your information with

The non-identifiable report we create from your information goes to the agency best suited to deal with it. This could be your local Police or an agency such as Customs, Corrections, or Immigration, depending on who has legal responsibility for dealing with the information you have provided.

Storage of information

All reports are destroyed within a month of being forwarded onto the agency best suited to deal with the information given.

Making a complaint

If you have a privacy complaint or concern, especially if you think your privacy has been affected or you wish to complain about our refusal to update or grant access to your information, you should contact us as detailed below for an examination of your complaint.

Contact our Privacy Officer about privacy-related matters:

Privacy Officer

Email: hadyn.smith@crimestoppers-nz.org
Phone: 022 108 8928
Address: Crime Stoppers New Zealand
PO Box 25-392

If after that you are still unhappy, you can complain to the Privacy Commissioner. See www.privacy.org.nz for how to make a complaint.